# Shipping and delivery policy

Last updated: 10 November 2026. How we deliver food across Delhi NCR, including railway stations.

Mealora delivers packaged meals, catering and refreshment boxes to homes, offices and event venues across Delhi NCR. We deliver to Delhi, Gurugram (Gurgaon), Noida, Greater Noida, Ghaziabad and Faridabad. We do not ship products by courier.

## Delivery to railway stations

For station orders we deliver to the platform at the following stations:

- New Delhi Railway Station (NDLS)
- Delhi Junction (Old Delhi - DLI)
- Hazrat Nizamuddin Railway Station (NZM)
- Anand Vihar Terminal (ANVT)

You buy your own station or platform entry ticket. Delivery depends on station access rules and on the train arriving on time. If the train is late, we will call the number you give us and agree a new time.

## Delivery slots

Home and office orders are delivered in one of two slots: lunch, from 12 PM to 2:30 PM, or dinner, from 7 PM to 9:30 PM. Choose your slot when you order. We arrive before service time so food is ready on time. Any change after booking is confirmed on WhatsApp or by email.

## Delivery charges

Delivery is shown as a separate line in your quote. The charge depends on the area and the number of guests, and each city page shows the delivery charge for that area. Delivery and GST are extra on every order, so the per-person price does not include them.

## Packing and freshness

Food is packed in sealed containers with serving instructions. Eat meals within a few hours of delivery, and keep them cool if the wait is long. Gravies and seafood dishes are best eaten soon after delivery.

## Access at the venue

Please make sure we can reach the venue, including the lift and parking, and that a contact person is available when we arrive. For station orders, keep your ticket and phone with you so we can reach you on the platform.

## Payment on delivery

You can pay by cash or UPI on delivery.

## Problems on delivery

Check your order when it arrives. If something is missing or damaged, call or WhatsApp +91 92059 18322, or email contact@mealora.in, on the same day so we can fix it quickly.

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Source: https://www.mealora.in/shipping-policy · Mealora, Delhi NCR · +91 92059 18322 · contact@mealora.in