# Terms and Conditions

Last updated: 10 November 2026.

## 1. General

- By placing an order with Mealora, you agree to all our policies and terms outlined here.
- All orders are subject to availability and confirmation.

## 2. Order acceptance

Orders are confirmed only after full payment or a deposit, and after the final menu and quantity are agreed upon.

## 3. Pre-order requirement

Pre-ordering is mandatory for all events to ensure timely preparation and delivery.

## 4. Menu customization

- Menu items are based on availability of ingredients.
- Customizations may be accepted for bulk or large-scale orders.

## 5. Liability

Mealora is not liable for:

- Delays caused by external factors (e.g. traffic, weather)
- Food spoilage due to delayed consumption after delivery

## 6. Food safety

All food is prepared in a hygienic kitchen following food safety guidelines.

## 7. Cancellations and refunds

Cancellations, refunds and postponements are covered in our [Order Cancellation and Booking Amount Refund Policy](https://www.mealora.in/cancellation-and-refund-policy).

## 8. Changes to terms

We reserve the right to update these terms. The latest version will be available on our website.

## Contact

Email: contact@mealora.in<br>Phone: +91 92059 18322

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Source: https://www.mealora.in/terms-and-conditions · Mealora, Delhi NCR · +91 92059 18322 · contact@mealora.in